Refund policy
At GoldVexa, we want you to feel confident when shopping with us. If something is wrong with your order, we are here to help and make the process as smooth as possible.
Returns
We accept returns for eligible items within 14 days of delivery. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.
Some items may not be eligible for return, including:
-
Used or damaged items caused by the customer.
-
Items missing original packaging or parts.
-
Products that were custom-made or personalized, if applicable.
-
Items marked as final sale or non-returnable.
To start a return, please contact us first with your order number and the reason for the return. We will review your request and give you the next steps.
Refunds
Once we receive and inspect your returned item, we will let you know if the refund is approved. If approved, your refund will be issued to your original payment method.
Please note that:
-
Shipping fees are non-refundable unless the return is due to our error.
-
Depending on your bank or payment provider, it may take some time for the refund to appear in your account.
-
If the item is returned damaged or not in its original condition, a partial refund may be issued instead of a full refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us as soon as possible with clear photos of the item and packaging. We will review the issue and work with you on a solution, which may include a replacement, refund, or another appropriate resolution.
Return Shipping
Unless the return is due to our mistake, customers are responsible for the return shipping costs. We recommend using a tracked shipping method so the package can be followed during transit.
Contact
If you need to request a return or refund, please contact us with your order details and a short explanation of the issue. We will do our best to respond quickly and help you resolve it.